BIASA uses the Xendit Payment processing platform. This fully secure and encrypted processor accepts payment from: Credit Card, Debit Card, MasterCard®, Visa®, JCB® with 2% service fee. We accept most international Credit Cards, when placing your order, you must enter the international billing address that is linked to your credit card.
For your convenience, we added a new payment method via bank transfer for all Indonesian bank account holders. When you choose this payment method, you will receive a unique virtual account number to arrange the payment from specific banks completed with detailed instruction.
A: Your transaction and payment details are directly handled by a secure gateway, and under strict banking standards and encryption, you can read more about this here
Your credit card details are sent directly to our payment processor and can not be read or accessed by any other 3rd party – Including BIASAGROUP
A: Due to national regulations our website currently does not accept payments via Paypal. We will notify you when we amend this as it is in planning. Sign up to our mailing list to be the first to receive all of our updates.
Should you wish to find an alternate payment method, please feel free to contact us directly to arrange a more suitable payment method.
A: CVV stands for Card Verification Value. CVV is the last three to four digits usually appearing on the back of the card next to the card holder’s signature.
A: If you receive notification that your credit or debit card or other payment method has been declined, please ensure that:
You have sufficient funds available on the card’s balance.
The card details or payment information entered are correct.
(16 digit card number, card type, address, 3-4 digit cvv/security code and address / zip code)
Your credit card has not expired.
Your bank has not issued any block for international commerce, or requires an OTP (3DS Security option)
You have entered the correct OTP (if required)
If you have saved your card details or payment information, we also recommend that you,
Check the selected card or method of payment is active and that it has not expired
Ensure the billing address matches the credit card or payment method used for payment
Update your credit card details directly in “My Account” or you can add a new credit card at the payment step
You can modify your billing information at the payment details step.
Ensure you have supplied a correct 3-4 digit CVV security number for the selected card or payment method
We always re-prompt this information to uphold the security of your stored details. Please contact your issuing bank or payment provider if you are still having issues. Should your bank revert back that all is ok on their end, please contact us for further assistance.
ACCOUNT AND SETTINGS
•Be the first to know about perks, new items and sales.
•Access your information at any time, from all of your devices.
•Manage your address book and preferred payment methods.
•Go to your order history to see what you have bought.
•Download and view your related orders.
•Manage your newsletter subscription.
•Update your personal data and email address.
A: You may click here if you wish to reset your password.
A: Simply sign in to “your account” and, by clicking the profile icon on the top right menu bar you can click ‘Edit profile’ and untick the ‘Subscribe for newsletter’.
To delete your biasagroup.com account, please contact our Direct Sales Assistant by email via the “Contact us” page.
A: You will be required to log in first to make changes, once you logged-in you can click the profile icon on the top right menu bar, then choose ‘Edit Profile’ or click here
A: For any adjustments to an order, please contact our sales assistant as soon as possible after placing your order via WhatsApp (+62) 819 1601 3224 or Email firstname.lastname@example.org. Provided that your order has not yet been shipped, we will be able to make the required adjustment.
Please note, however, that once payment has been made for an order we are unable to provide any refunds. Therefore, your adjustments should be of equal or higher value than the original order.
A: Our online availability will not always be the same as our offline store locations. Should you be looking for something in particular that is not available online, please contact our direct sales assistant to place an order manually WhatsApp (+62) 819 1601 3224 email email@example.com
A: For general information related to our return policy you may click here.
We always strive to present our visitors with as many details as possible to ensure a correct and appropriate purchase.
Although every style available online has size referencing in the description, should something still not be quite right, please issue a claim with us directly via email at firstname.lastname@example.org
A: Each product is photographed with precise attention to detail, and is true to color. However, it is also possible that colors may vary slightly from one screen monitor to another due to monitor display settings.
A: An order confirmation email is sent after each order is placed, you will be able to revert back to it in your email inbox.
Under ‘My Account’ your entire order history will also be available to you.
A: You can check the status of your order and track its delivery at any time in ‘My Order’.
When you click the AWB/tracking number it will automatically direct you to the courier website with detailed tracking status.
A: We encourage you to check your spam folder and ensure that the email addresses are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking communications. If this does not work, please contact our direct sales assistant at your earliest convenience via email email@example.com
A: Please contact our direct sales assistant via email firstname.lastname@example.org or WhatsApp (+62) 819 1601 3224 for further assistance on your orders, we are available at regular office hours Monday to Friday 9am - 5pm, Bali time (GMT+8) During after hours, weekends, and holidays please expect a delayed response.
DELIVERY AND COURIERS
A: Our shipping rates vary depending on location. Shipping terms can be found here
Standard domestic Indonesia shipping is IDR 40,000
Standard shipping within Asia is IDR 250,000
Standard shipping for international orders IDR 450,000
Free shipping is offered for domestic purchases over IDR 3,000,000.
For international shipments we offer free shipping for orders over IDR 3,500,000.
A: All confirmed orders will be shipped the next business day by standard shipping. A confirmation email, along with shipping details will be sent to you upon release of goods. Please allow 5-7 business days for domestic, and 7-14 days for international shipments.
A: Any and all duties and customs are to be borne by the customer. Please refer to your local customs or shipping agency to better understand any associated duties and tax for your location.
A: We use JNE for domestic Indonesia shipments and Fedex for international shipments.
A: When your order is shipped, you will receive an email (for website orders) / a WhatsApp message (for orders made on WhatsApp) about your shipment details along with a tracking number and link. For further assistance you may contact our customer service via email email@example.com or WhatsApp (+62) 819 1601 3224.
For any wholesale inquiries, please contact us directly at firstname.lastname@example.org
To be better prepared, please include in your email the following:
➡ Name of business
➡ Location of business
➡ Store capacity
➡ Target market / demographic
➡ Budgetary guidelines
➡ Any style preference or require for style suggestions
➡ Your website
Returns, exchanges and refunds
A: Your order will be accepted for refund or exchange if returned in original condition and packaging, within fourteen (14) days from the arrival date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return. For complete information regarding our return policy click here.
Garments and apparel
A: If you wish to collect your online order, please choose the ‘pick up’ option for the shipment method. Your order will be available for pick up at our Flagship store in Seminyak as informed in your order confirmation.